Customer Feedback Updated April 2024

The feedback of our customers is crucial in enabling us to improve our services. We survey our customers once a year after they have used our services asking for a comparison against our competitors in five categories. Below you can see how we rated and comments received.

I just wanted to send you a note to let you know that the repair you carried out on our controller this week was successful and enabled us to get our machine back into production. Many thanks to you and your team for the support on this, for turning the part around so quickly at short notice and for the successful repair. We have reached out to many different suppliers to source a new controller and have still not received one on site from anyone so your work has been instrumental in getting us back up and running.

Paul, Engineering Manager

Dear Sirs, I am satisfied with your prompt response to our request for frequency converter repair, short delivery of quotation, repair of equipment etc. including all formalities. I handled my first repair with Mrs. Filip about 5 years ago, the cooperation was excellent. That is why I contacted your company for your technical assistance.

Pan , Czech Republic

Quite a fast turn around on the repair and a substantial saving on buying a replacement.

Andrew , UK

You repaired the item, the competitor could not.

Eddie , UK

I can't say anything negative about Lektronix. Working together is really positive about the flexibility in sending parts. Furthermore, the most positive thing for us is that the direct and excellent professional relationship with both the local representative and the service. This relationship allows for effective collaboration.

László, Maintenance Engineer

I very much appreciate the comprehensive reports on work done.

Garry , UK

Rating Scale: 1 = Much Worse Than | 3 = Same As | 5 = Much Better Than